most underrated business phone service providers
One of the most underrated business phone service providers is Nextiva. While it may not have the same level of name recognition as some of the industry giants, Nextiva offers a robust suite of features tailored specifically for small to medium-sized businesses, including VoIP services, unified communications, and advanced call analytics.
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Nextiva stands out due to its exceptional customer service and user-friendly interface. Their platform is designed to grow with your business, offering scalability and flexibility that many competitors lack. With Nextiva, businesses can access a variety of powerful tools such as call forwarding, voicemail-to-email, and team messaging. The service also integrates seamlessly with popular CRM systems, enhancing customer relationship management and operational efficiency. Additionally, Nextiva's focus on reliability and security ensures minimal downtime and protection of sensitive data. Their competitive pricing and comprehensive support make them an ideal choice for businesses looking to optimize their communication infrastructure without breaking the bank.
NextivaView AllNextiva - Nextiva: Business VoIP and communication solutions provider.
RingCentralView AllRingCentral - Cloud-based communication and collaboration solutions provider.
GrasshopperView AllGrasshopper - Grasshopper: Virtual phone system for small businesses.
8x8View All8x8 - 8x8: Cloud-based communications and contact center solutions.
Vonage BusinessView AllVonage Business - Cloud-based communication solutions for businesses.
JiveView AllJive - Jive: Collaborative enterprise communication and social networking software.
Ooma OfficeView AllOoma Office - Ooma Office: Affordable, scalable business phone system solution.
DialpadView AllDialpad - AI-powered business communication and collaboration platform.
GoToConnectView AllGoToConnect - GoToConnect: Unified communication solutions for businesses.
MitelView AllMitel - Mitel: Business communications and collaboration solutions provider.
most underrated business phone service providers
1.
Nextiva
Nextiva is a leading cloud-based communications company that provides a suite of business communication solutions, including VoIP phone services, video conferencing, and customer relationship management (CRM) tools. Founded in 2006 and headquartered in Scottsdale, Arizona, Nextiva aims to simplify business communication and enhance customer engagement through its robust, scalable, and user-friendly platform. Known for its reliability and award-winning customer support, Nextiva serves businesses of all sizes, helping them streamline operations and improve productivity.
Pros
High call quality- Advanced features
- Excellent customer support
- Reliable uptime
- Scalable solutions.
Cons
Higher pricing- Occasional setup complexity
- Limited international options
- Some features require upgrades
- Mobile app issues.
2.
RingCentral
RingCentral is a leading provider of cloud-based communication and collaboration solutions for businesses. Founded in 1999, the company offers a comprehensive suite of services, including voice, video, team messaging, and contact center solutions, aimed at enhancing productivity and connectivity. Known for its user-friendly interface and robust security features, RingCentral serves organizations of all sizes, helping them streamline operations and improve customer engagement through reliable and scalable communication tools.
Pros
- Reliable communication
- Scalable plans
- Integrated video conferencing
- Strong security features
- Easy-to-use interface
Cons
- Higher cost
- Occasional call quality issues
- Limited customer support hours
- Complex setup for beginners
- Potential overkill for small businesses
3.
Grasshopper
Grasshopper is a premium virtual phone system designed for small businesses and entrepreneurs. It offers a professional communication solution that includes features like custom greetings, call forwarding, voicemail-to-email, and extensions. Grasshopper allows businesses to project a polished image while managing calls efficiently from anywhere using mobile or desktop apps. By providing toll-free, vanity, and local numbers, Grasshopper helps businesses maintain a strong, accessible presence without the need for traditional office phone systems.
Pros
- Easy to use
- Mobile-friendly
- Affordable
- Customizable features
- Reliable customer support
Cons
- Limited integrations
- No free plan
- Basic analytics
- Occasional call quality issues
- Limited advanced features
4.
8x8
8x8 is a leading provider of cloud-based communication solutions, offering integrated voice, video, chat, and contact center services. The company's robust platform is designed to enhance business productivity and collaboration, supporting remote and hybrid work environments. With a focus on reliability, security, and scalability, 8x8 serves a wide range of industries, helping organizations streamline their communication processes and improve customer engagement. Their solutions cater to businesses of all sizes, ensuring seamless connectivity and operational efficiency.
Pros
- Reliable service
- Easy to use
- Scalable solutions
- Good customer support
- Robust security features
Cons
- Higher cost
- Occasional connectivity issues
- Limited customization
- Complex pricing plans
- Integration challenges
5.
Vonage Business
Vonage Business is a leading provider of cloud-based communications solutions tailored for businesses of all sizes. Offering a comprehensive suite of services including VoIP phone systems, unified communications, and collaboration tools, Vonage Business enhances productivity and connectivity. Their scalable solutions integrate seamlessly with popular business applications, ensuring flexible and reliable communication. With a focus on innovation and customer support, Vonage Business helps organizations streamline operations and improve efficiency through advanced, cloud-based technology.
Pros
- Reliable VoIP services
- scalable for businesses
- advanced features
- global reach
- 24/7 customer support
Cons
- Higher costs
- complex setup for beginners
- occasional downtime
- limited integrations
- customer service variability
6.
Jive
Jive is a telecommunications brand specializing in cloud-based phone systems and unified communications solutions. Founded in 2006, Jive offers VoIP services that cater to businesses of all sizes, enhancing their communication efficiency through features like voicemail, call forwarding, and virtual conferencing. Known for its user-friendly interface and robust customer support, Jive aims to streamline business communications, making it more flexible and scalable. Acquired by LogMeIn in 2018, Jive continues to innovate in the realm of enterprise communication solutions.
Pros
- User-friendly interface
- Robust collaboration tools
- Strong integration capabilities
- Mobile-friendly
- Customizable.
Cons
- High cost
- Occasional performance issues
- Limited customer support
- Learning curve for new users
- Some features require technical expertise.
7.
Ooma Office
Ooma Office is a comprehensive VoIP (Voice over Internet Protocol) business communication solution designed for small to medium-sized enterprises. It offers a range of features including virtual receptionists, extension dialing, call forwarding, and conference bridges, all aimed at enhancing productivity and professionalism. With easy installation and scalable options, Ooma Office provides high-quality, reliable phone services at a competitive price, making it an ideal choice for businesses looking to streamline their communication infrastructure.
Pros
- Affordable pricing
- Easy setup
- Scalable
- Good call quality
- Virtual receptionist
Cons
- Limited international calling
- Basic mobile app
- Some advanced features cost extra
- Occasional service outages
- Customer support can be slow
8.
Dialpad
Dialpad is a leading cloud-based communication platform that unifies voice, video, messaging, and meetings into a single, user-friendly interface. Leveraging artificial intelligence, Dialpad offers advanced features such as real-time transcription, voice recognition, and analytics to enhance productivity and collaboration. Trusted by businesses of all sizes, Dialpad provides seamless integration with popular tools and ensures secure, reliable communication solutions, making it an ideal choice for modern, dynamic work environments.
Pros
- Easy integration
- User-friendly interface
- High-quality calls
- Comprehensive analytics
- Strong customer support
Cons
- Occasional call drops
- Learning curve
- Limited offline access
- Higher cost for premium features
- May require strong internet connection
9.
GoToConnect
GoToConnect is a comprehensive cloud-based unified communications platform developed by GoTo, formerly LogMeIn. It integrates VoIP phone systems, video conferencing, messaging, and collaboration tools into a single, seamless solution. Designed for businesses of all sizes, GoToConnect enhances productivity and connectivity by offering flexible, scalable, and reliable communication services. Its user-friendly interface and robust features make it an ideal choice for modern workplaces looking to streamline their communication infrastructure.
Pros
- User-friendly interface
- High-quality audio and video
- Customizable features
- Reliable customer support
- Integrates with other tools
Cons
- Costly for small businesses
- Occasional connectivity issues
- Limited international coverage
- Requires strong internet
- Complex initial setup
10.
Mitel
Mitel is a global telecommunications company specializing in unified communications, collaboration, and business phone systems. Founded in 1973, Mitel provides a range of solutions including VoIP, cloud-based communication services, and contact center systems. The company's offerings are designed to enhance business productivity and streamline communication processes, serving organizations of all sizes across various industries. Mitel is known for its innovation, reliability, and customer-focused approach in the rapidly evolving communications landscape.
Pros
- reliable communication solutions
- scalable systems
- excellent customer support
- advanced features
- integration capabilities.
Cons
- higher cost
- complex setup
- occasional software glitches
- limited third-party compatibility
- potential overkill for small businesses.